PRELIMINARY INFORMATION FORM

This preliminary information The form has been prepared for you to be informed in accordance with the provisions of the Law on Consumer Protection and the Distance Contracts Regulation regarding the order you have placed on the website https://www.miaklinika.com.

Monami Kozmetik Pazarlama ve Ticaret Anonim Şirketi (Monami Kozmetik) offers you a number of features, products and services when you visit or shop at https://www.miaklinika.com. Monami Kozmetik provides its services and sells products to you subject to the conditions stated on these pages.

This preliminary information form is available at https://www.miaklinika.com. It has been prepared for the purpose of informing you about the order you are placing from us, in accordance with the provisions of the Law on Consumer Protection and the Distance Contracts Regulation (Preliminary Information Form). By placing an order, the customer can access the basic features and qualifications of the product subject to the contract, contact information, product sales price, delivery costs, payment method, delivery time and information regarding delivery, solution methods for complaints, return and delivery information on https://www.miaklinika.com. He accepts and declares that he has read the preliminary information and is informed about all matters, including information regarding the use of the right of withdrawal, has given the necessary confirmation electronically and will be under payment obligation.

1. BASIC CHARACTERISTICS OF THE GOODS SUBJECT TO THE CONTRACT

The basic characteristics of the product subject to the order and the sales price information including taxes, all transportation, delivery and similar additional costs, if any, are It is clearly presented on the payment page of https://www.miaklinika.com (Payment Page), which is presented to the customer just before he/she becomes obliged to pay.

Please read the information provided with the product before using the product. Read the labels, warnings and directions carefully.

After the contract is established between the BUYER and the SELLER, a copy of the Preliminary Information Form and the Distance Sales Agreement can be sent to the BUYER via the e-mail address specified here. It will be sent to the postal address.

The BUYER is responsible for the completeness and accuracy of his personal information and payment information in this Preliminary Information Form and Distance Sales Agreement. If this information is missing or incorrect, the BUYER is obliged to update this information from his account on the https://www.miaklinika.com website.

2 . SELLER AND INTERMEDIARY SERVICE PROVIDER INFORMATION

SELLER: (hereinafter referred to as "SELLER" in the contract) TITLE: Monami Kozmetik Pazarlama ve Ticaret Anonim Şirketi ADDRESS: Esentepe mah Kardeşler street Öztürk apt no 14 Şişli İstanbulMERSİS number: 0622245713000001Registered e-mail (KEP): monamipazarlama@hs01.kep.tr

3. BASIC CHARACTERISTICS OF THE GOODS OR SERVICES SUBJECT TO THE CONTRACT

The basic characteristics of the product subject to this contract, sales price, delivery and payment conditions are as follows:

4. CONTACT INFORMATION

For all your questions, you can contact us on the contact page. In order for us to serve you better, you must contact us via the e-mail registered in your account. Also, please have all the necessary data with you so that your customer account can be verified.

5. TOTAL PRICE OF THE PRODUCT AND PAYMENT

The total price of the product, including all taxes, is on the Payment Page. In addition to the total price of the product, all shipping, delivery and similar additional costs, if any, and information that additional costs may be paid if these cannot be calculated in advance are also included on the Payment Page. These amounts will be charged to the customer's chosen credit, debit or gift card when the order is placed. Your bank may organize campaigns and apply a higher number of installments than the number of installments you have chosen, and may offer services such as installment postponement. Such campaigns are at the discretion of your bank.

All prices include legally applicable VAT.

6. DELIVERY INFORMATION

Orders placed on weekdays are shipped within an average of 48 hours, and orders placed on weekends are shipped within an average of 72 hours.

Unless stated otherwise, delivery charges are calculated regardless of the value or quantity of products ordered.

7. YOUR LEGAL RIGHT OF WITHDRAWAL

Except for the exceptions specified in the legislation, you have the right to withdraw from the contract within 14 days without giving any reason and without paying any penalty. You must inform us about your decision to withdraw from an order. You can make your request by creating a return request on the My Orders page. We will provide you with our confirmation of receipt of such notice of withdrawal. It will be sufficient to send the communication stating that you wish to exercise your right of withdrawal before the end of the legal withdrawal period and return the products as specified within the period defined below.

8. EFFECTS OF THE LEGAL RIGHT OF WITHDRAWAL

If you exercise your right of withdrawal, we will refund all payment and delivery fees we received from you for the purchased products. This payment will be made within 10 days at the latest from the date of receipt of the notification that you have exercised your right of withdrawal, within the framework of the relevant legislation. We will refund the money via the payment method you used for the initial transaction. In any case, you will not be charged any fees as a result of such return.

You may return the products to us no later than the date on which you exercise your right of withdrawal as stated in the Delivery and Return Policy. You must send it within 10 days.

9. EXCEPTIONS OF THE LEGAL RIGHT OF WITHDRAWAL

In accordance with Article 15 of the Distance Selling Regulation, the consumer BUYER's right of withdrawal;

( a) regarding goods or services whose prices change depending on fluctuations in financial markets and which are not under the control of the seller or provider,

(b) regarding goods prepared in line with the wishes or personal needs of the consumer,

(d) goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Regarding the delivery of goods that are not suitable for return in terms of health and hygiene,

(d) related to goods that are mixed with other products after delivery and cannot be separated due to their nature,

(e) packaging, tape after delivery of the goods , regarding books, digital content and computer consumables presented in physical media if their protective elements such as seals and packages have been opened,

(f) regarding the delivery of periodicals such as newspapers and magazines, except for those provided within the scope of the subscription agreement,

(g) regarding the evaluation of free time for accommodation, goods transportation, car rental, food and beverage supply and entertainment or recreation purposes, which must be done on a certain date or period,

(ğ) electronic It does not apply to contracts regarding services performed instantly in the environment or intangible goods delivered instantly to the consumer, and

(h) services whose performance started with the approval of the consumer before the right of withdrawal expires, and the consumer BUYER cannot exercise the right of withdrawal within the scope of these contracts. .

10. DISPUTE RESOLUTION

For the resolution of any disputes that may arise regarding the implementation of this Preliminary Information or your shopping on https://www.miaklinika.com

Customer Services

(https://www.miaklinika.com/iletisim After identifying your problem on the ) page, you can contact us, send us an e-mail or request a call for us to call you. We will do our best to solve your problem. If you cannot find a solution to your problem, you can apply to the relevant Consumer Arbitration Committees or Consumer Courts.

Our company's privacy policy can be accessed through the User and Privacy Agreement, Privacy Policy link. By approving this Preliminary Information Form, the Buyer declares that he has read and accepted the privacy rules in question.